Why Families
like yours
trust and choose
The Guarantee Care
At The Guarantee Care, care is not just a service; it’s a promise. A promise to treat every client with the same warmth, attentiveness, and respect that we would extend to our own families. Our approach merges the highest professional standards with heartfelt compassion, allowing us to deliver care and support treatment that truly makes a difference.
Still pondering "Why?"
At The Guarantee Care, we don’t see our clients as case numbers or appointments; we see them as people with unique stories, preferences, and dreams. That’s why every care plan we create, every carer we train, and every visit we make is guided by empathy, understanding, and excellence. We are more than caregivers; we are companions, advocates, and a trusted support system for individuals and families who deserve peace of mind, comfort, and quality care.​
Want to know what makes Our Care different?
Explore the links below to see how we select our carers, the strengths behind our service, and the easy steps to begin your care journey with us.
How We Hire
At The Guarantee Care, we believe a care company is only as good as the people who deliver the care. That’s why we take great care in choosing only the most compassionate, skilled, and trustworthy professionals to join our team. Our recruitment process is rigorous, transparent, and built around safeguarding, character, and competence.
Below are some of our core Hiring Process.
Values-Based Screening
We start by identifying candidates whose personality, compassion, and values align with ours. We look for natural empathy, patience, and integrity; not just experience.
Comprehensive Background Checks
Every candidate undergoes enhanced DBS checks, right-to-work verification, and full reference screening. This ensures that only safe, trustworthy professionals join our team.
Competency and Skill Assessment
We assess each applicant through practical care scenarios, safeguarding evaluations and communication tests.
This helps us identify carers with strong judgment, capability, and readiness for real-world situations.
Face-to-Face Interviews
Candidates meet with our management team for an in-depth interview focused on professionalism, character, and reliability. This ensures they have the warmth and confidence needed to deliver exceptional care.
Mandatory Training & Certification
Every new carer completes induction training covering manual handling, personal care, medication awareness, and safeguarding. We make sure all staff are prepared, knowledgeable, and fully compliant before their first shift.
Ongoing Supervision & Development
We provide continuous training, spot checks, and NVQ progression to support long-term professional growth. This ensures our carers stay skilled, motivated, and aligned with best practice.
Our Strengths
Our Foundation is Your Assurance. We don't just promise great care, we deliver it. Explore the core strengths that make us the dependable partner in your home care journey.
Experienced Leadership
Behind every exceptional care team is exceptional leadership. The Guarantee Care was founded by Amy Okoye, a healthcare professional with over a decade of experience in health and social care, backed by strong academic credentials (MBA, NVQ, and extensive management training). Amy’s journey began with a simple belief that quality care must go beyond checklists and routines. It must be delivered with empathy, integrity, and respect. Her vision drives our mission to combine compassionate service with professional excellence. Under her guidance, our team continues to raise the bar in care delivery, ensuring clients receive dependable, life-enhancing support every day.
Skilled and Trained Staff
Our carers are the heartbeat of what we do. We invest in their growth, knowledge, and confidence because outstanding care starts with outstanding people. Every team member undergoes continuous professional development, including NVQ certifications, specialized dementia and palliative care training, safeguarding, communication skills, and emergency preparedness. Beyond the qualifications, what truly sets our carers apart is their empathy; they care because they want to, not because they have to. We cultivate a supportive environment where learning never stops and excellence is celebrated, ensuring our clients always receive the most competent and compassionate care possible.
Personalized Service
No two people are the same and neither should their care be. We take the time to truly understand each client’s personal story, health needs, lifestyle, and preferences before developing a customized care plan. Whether it’s a preferred meal, a cherished morning routine, or the comfort of a familiar face, our personalized approach ensures that every client feels seen, heard, and cared for in a way that honors their individuality. Our focus on personalization transforms care from a service into a relationship one built on understanding, trust, and respect.
Comprehensive and Flexible Services
Life changes and so do care needs. That’s why we offer a full spectrum of services, from companionship and personal care to specialist, complex, and live-in support. Whether it’s a few hours a week or 24-hour assistance, our flexible options are designed to evolve with each client’s journey. We also provide respite care for families who need a temporary helping hand and convalescence support for those recovering from illness or hospital stays. Our goal is to ensure that no matter the stage, condition, or circumstance, clients have access to the right level of care, exactly when and how they need it.
Community Trust and Transparency
We’re proud of the relationships we’ve built across Birmingham and the wider community. Families trust us because we do what we say, and we do it with heart. Our commitment to open communication means that families are always informed, involved, and reassured. We treat clients and their loved ones as partners in care, ensuring transparency in decisions, consistency in delivery, and compassion in every interaction. Over time, this has earned us a growing reputation as a provider that doesn’t just care for people, but truly cares about them.
Steps to Get Started
We make the process of arranging care straightforward, stress-free, and supportive from the very first conversation.
1
Step 1 Contact Us
Speak with our friendly Care Team by phone, email, or through our online enquiry form. We’ll listen, understand, and guide you through your options.
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2
Step 2
Book a Free Consultation
A care coordinator will assess your needs (in person, by phone, or video call) and help clarify what level of care is most suitable.
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3
Step 3 Personalized Care Plan
We create a tailored care plan based on your goals, preferences, medical needs, routines, and lifestyle.
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4
Step 4
Carer Matching
We match you with a carer whose personality, experience, and skills best align with your needs.
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5
Step 5
Care
Begins
Your carer starts supporting you, and we continue monitoring and adjusting your plan to ensure everything runs smoothly.
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