Dedicated to Compassionate and Reliable Home Care in the UK
The Guarantee Care is dedicated to delivering compassionate, reliable, and person-centered care within the comfort of our clients’ own homes. The company was established following many years of experience working across various areas of the health and social care industry. Through this experience, we identified a significant challenge faced by families, the difficulty of sourcing, retaining, and trusting high-quality carers for their loved ones. We are committed to supporting individuals who require care by offering tailored services that range from personal care to more complex support needs. Our priority is to carefully match each client with the most suitable carer, ensuring strong relationships, continuity of care, and a sense of trust and familiarity.
Our Mission
To provide high-quality, compassionate, and person-centered care that enables individuals to live safely, comfortably, and with dignity in their own homes. We are committed to supporting families by delivering reliable care services that promote independence, wellbeing, and continuity of care.
Our Vision
To be a trusted care provider recognized for excellence, integrity, and genuine compassion. We aim to make a positive difference in the lives of those we support by setting high standards of care, building strong relationships, and ensuring every client feels valued, respected, and supported.
Compassion
We treat everyone we care for with kindness, understanding, empathy, and respect at all times.
Continuity of Care
We match carers to clients for consistency, strong relationships, and positive care experiences.
Teamwork
Our collective effort ensures that our clients receive an amazing and seamless care experiences.
Quality & Safety
We are dedicated to providing safe, effective, high-quality care through trained staff and continuous improvement.
Person-Centered Care
We place clients at the heart of all decisions, tailoring care to meet individual needs, preferences, and lifestyles.
Trust & Transparency
We build trust through open communication, and reliable care, partnering with clients and their families.
At Guarantee Care, we believe that everyone deserves to feel safe, comfortable, and happy in their own home. By focusing on empathy, professionalism, and attention to detail, we strive to enhance quality of life for our clients while providing reassurance and peace of mind to their families. Our reputation is built on transparency, respect, and a genuine dedication to delivering care that truly makes a difference.
Our Values
Our work is guided principles that define who we are and how we serve. These core values ensure that we consistently meet the needs of those we serve through dedication and a on quality, thereby making a positive impact in our community.
Respect & Dignity
We respect each individuals' choices, privacy and independence, ensuring dignity in all aspects of care.
Our Approach
We operate on a person-centered care model; a holistic approach that focuses on tailoring services to each individual’s needs, goals, and preferences. We believe in empowering clients to make informed decisions about their care while maintaining independence and confidence. Our process involves:​
Assessment Understanding individual needs, medical conditions, and personal preferences.
Planning Creating tailored care plans in collaboration with clients and families.
Delivery Assigning trained carers who provide consistent and compassionate service.
Monitoring Regular feedback, updates, and plan reviews to ensure continued satisfaction.
Building partnership & professional relationship
At The Guarantee Care, we’re proud of the strong professional relationships that support the heart of our service. We work closely with our local CQC inspector, safeguarding teams, and trusted healthcare professionals who understand our commitment to delivering exceptional care. By staying connected with the wider care community, we’re able to share best practice, access the right resources, and ensure that the people we support always receive the highest quality care.
Our Leadership
Amy Okoye, Founder and Managing Director, leads Guarantee Care with a deep understanding of both care provision and business excellence. With many years of direct, hands-on experience within the health and social care sector, Amy’s approach is rooted in compassion, professionalism, and strong operational standards. The organization is supported by a skilled and committed team focused on delivering safe, effective, and person-centered care. Continuous development, quality assurance, and respect for individual needs remain central to service delivery.
Meet The Team
Quality and Compliance
We maintain high standards of safety, professionalism, and accountability.
The Guarantee Care is fully registered with the Care Quality Commission (CQC) and adheres to the latest care regulations and frameworks. We work with trusted compliance partners such as ELAS HR and QCS, ensuring that our staff, training, and operations meet the highest industry standards.